The Garrison Standard, delivered by Fielding ADU Builders, a proud Garrison Partners company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If something we built isn’t right, you call us, we come back, and we fix it – no charge, no argument, no paperwork maze to navigate first.
That’s the short version. Here’s what it looks like in practice: the guarantee runs for one full year from the day we finish the job, and it’s spelled out on paper – not buried in fine print, not subject to interpretation. You get a copy. It tells you exactly what’s covered, how long it runs, and what we do if something fails. If it does fail inside that year, we schedule a return visit at no charge and we correct the defect. You don’t have to fill out a form or escalate through three departments. You call. A real person answers. We handle it.
The Garrison Standard isn’t a slogan we borrowed to sound bigger. It’s the operating code Reed Calloway and the rest of the Garrison Partners family have run on since 2006. Every Fielding ADU Builders project is co-signed by that standard – which means the family behind the brand is standing behind the crew that showed up at your property.
Why We Answer Fast, Everywhere
A one-truck shop can be excellent. But when that truck is booked, you wait – and if something goes sideways on a Friday, you might not hear back until Tuesday.
Building a national brand with local crews means we had to solve that problem structurally, not just promise our way around it. Every Fielding location is independently owned and operated, staffed by people who live and work in the area. They know the local permit offices, the local subcontractors, and the quirks of local code enforcement. What they get from the Garrison Partners network is the backing: consistent training, shared operating standards, and the infrastructure to respond when a homeowner calls.
That’s what keeps our response window honest. We get an estimator to your property within two business days, and the written estimate is in your hands within one business day of that visit. No floating promises, no “we’ll try to get someone out.” A firm window, held by a crew that’s already in your area.
How We Make It Right
You Tell Us
Call (361) 315-4177 and tell us what you’re seeing. A live person answers every call, around the clock – no voicemail, no callback queue. You describe the problem, we log it, and we start scheduling from that first conversation. That’s it. No claim number required.
We Come Back Out
We send the same caliber of crew that built the project – background-checked, uniformed, and there on time. We look at what failed. We don’t send someone to take photos and report back to a desk somewhere. The person on your property is there to assess and plan the fix, not to build a case against it.
We Fix It
We do the work that’s needed to make the defect right. The labor, the materials, the return trip – none of that comes back to you as a bill. The written guarantee covers it. We built it, it didn’t hold up, we correct it. That’s the deal.
You Sign Off
Before we leave, we make sure you’re satisfied with what was done. You confirm the work is right. We document it. No lingering punch list, no “we’ll follow up next month.” The job isn’t closed until you say it’s closed.
What Stands Behind the Promise
Guarantees are only as solid as the company giving them. Here’s what backs ours.
The Garrison Standard. Garrison Partners has been building to this code since 2006. Every company in the family – including Fielding ADU Builders – operates by the same five rules: show up inside the window we gave, put the price in writing before any work starts, do it by the book the first time, leave the site clean, and stand behind the work for a full year. That’s the Garrison Code, and it applies to every project, not just the big ones.
Written price before any work starts. The number we put in writing before the first nail is driven is the number on the final invoice. No hourly rates, no subscriptions, no payment plans – every job is priced job-by-job off a free written estimate, and that price doesn’t move.
Background-checked, uniformed crews. Every technician is verified before they set foot on your property. They arrive in uniform. You know who is on your site, and so do we.
Live-person phone coverage. Someone answers at noon and someone answers at midnight. That isn’t a feature we added. It’s part of how the Garrison Standard operates.
Ask Us to Prove It
The best way to see how we work is to ask for the written estimate and read what we hand you. Call (361) 315-4177 – a real person picks up – or book online. The full terms of the 365-Day Done Right Promise are on our terms page. Read them before you decide. We wrote them to be read.
Written by Reed Calloway, Owner at Fielding ADU Builders, serving homeowners nationwide since 2006.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.